Shipping policy
SHIPPING POLICY
Yster Recovery – Shipping Policy
Yster Recovery offers reliable nationwide delivery throughout South Africa.
Shipping Cost
Standard nationwide shipping is charged at a flat rate of R119.99 per order.
Free Shipping
Enjoy FREE nationwide shipping on orders of R999.99 or more. The qualifying order value is calculated before any applicable shipping charges.
Delivery Time
Our estimated delivery timeframe is 2-5 business days from successful processing of your order.
Business days exclude weekends and South African public holidays.
Please note that delivery times are estimates and may occasionally be affected by supplier processing, courier delays, high order volumes, public holidays, severe weather or other circumstances outside our reasonable control.
Order Processing
Once your order and payment have been successfully received, your order will be processed for fulfilment.
You will receive order updates using the contact information provided during checkout.
Tracking
Where tracking is available, customers will receive tracking information once their order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct postal code and contact number.
Yster Recovery cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
Additional delivery charges may apply if a parcel needs to be redirected or resent because incorrect delivery information was provided.
Delayed Deliveries
If your order has not arrived within the expected delivery period, please contact Yster Recovery so that we can investigate the shipment.
We will make reasonable efforts to resolve delivery issues as quickly as possible.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost during delivery, please contact us promptly with your order number and relevant details.
We will investigate the matter with the courier and provide an appropriate solution in accordance with applicable South African consumer law.
Delivery Area
We currently deliver nationwide within South Africa.
Contact Us
For questions regarding your delivery or order status, please contact Yster Recovery using the contact information available on our website.
Website: ysterrecovery.co.za