Refund policy

RETURN AND REFUND POLICY

At Yster Recovery, customer satisfaction is important to us. If there is a problem with your order, please contact us so that we can assist you.

Returns

Customers may request a return within 14 days of receiving their order, subject to applicable South African consumer law.

To qualify for a return, the product should be unused, in its original condition and, where reasonably possible, returned in its original packaging with all accessories and components included.

For hygiene and safety reasons, products that have been used in direct contact with the body may not qualify for a change-of-mind return where permitted by law. This does not affect your rights if a product is defective, damaged or otherwise does not comply with applicable consumer protection legislation.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective or incorrect, contact Yster Recovery as soon as possible.

Please provide your order number, a description of the problem and clear photographs where applicable.

Once the issue has been assessed, we will provide an appropriate solution in accordance with applicable South African consumer law, which may include a repair, replacement or refund.

Change-of-Mind Returns

Where we accept a return because you have changed your mind, the customer may be responsible for the return courier costs. Original delivery charges may be non-refundable where permitted by law.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.

Nothing in this policy limits any rights you may have under applicable South African consumer law.