Privacy policy

PRIVACY POLICY

Yster Recovery – Privacy Policy

At Yster Recovery, we respect your privacy and are committed to protecting your personal information. We handle personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA) where applicable.

Information We Collect

When you visit our website, contact us or place an order, we may collect information such as:

  • Your full name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order and purchase information
  • Payment-related information
  • Information you voluntarily provide when contacting us
  • Technical information relating to your use of our website

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange and manage deliveries
  • Send order confirmations and delivery updates
  • Provide customer support
  • Manage returns and refunds
  • Detect and prevent fraudulent transactions
  • Improve our website, products and customer experience
  • Send promotional or marketing communications where you have consented or where permitted by law

Payment Information

Payments are processed through authorised third-party payment providers. Yster Recovery does not necessarily receive or store your complete bank card information.

Sharing Your Information

We may share necessary personal information with trusted service providers that help us operate our business, including Shopify, payment providers, suppliers and courier/delivery partners.

We only share information reasonably necessary for them to provide their services or where required by law.

Cookies and Website Data

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and improve your shopping experience.

You may be able to manage certain cookies through your browser settings.

Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Your Rights

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct or update inaccurate information. You may also have the right to request deletion of certain information, subject to legal and record-keeping obligations.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax and business requirements.

Changes to This Policy

Yster Recovery may update this Privacy Policy from time to time. Any updated version will be published on our website.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Yster Recovery using the contact details provided on our website.

Website: ysterrecovery.co.za